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ben@pushpullhealth.co.uk

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Privacy Policy

Last updated: 14 November 2025

This Privacy Policy explains how Push Pull Health (“we”, “our”, “us”) collects, uses, and protects the personal data of visitors to our website at https://pushpullhealth.co.uk (the “Site”). We are committed to protecting your privacy and complying with the EU and UK General Data Protection Regulation (GDPR).

1. Data controller

Push Pull Health
17 Station Road, Herne Bay, Kent, CT6 5QJ
Email: ben@pushpullhealth.co.uk

2. What personal data we collect

We collect the following information when you fill out our contact form:

  • Name
  • Email address
  • Phone number

We also collect limited technical information through Google Analytics, such as device information, pages visited, and general interaction data. This does not include any personally identifiable information.

3. How we collect data

We collect data when you:

  • Submit a contact form on our Site
  • Opt in to receive newsletters
  • Interact with our Site, including embedded Google Maps or analytics tools

4. Purposes for processing personal data

We use the personal data we collect for the following purposes:

  • Responding to enquiries and providing support
  • Customer feedback collection
  • General administration and communication
  • Sending newsletters to users who have opted in (with the option to unsubscribe at any time)

5. Lawful bases for processing

Under GDPR, we rely on the following lawful grounds:

  • Consent – for sending newsletters where you have explicitly opted in.
  • Legitimate interests – to respond to enquiries, manage communication, and improve our services.

6. Cookies and tracking

We use cookies for analytics and to display embedded content such as Google Maps. For full details, please see our Cookie Policy.

7. Third-party services

We use the following external services that may process limited technical data:

  • Google Analytics – for website usage insights.
  • Google Maps Embed API – to display our location on the Site.

These services may operate outside the UK/EU. Where applicable, Google uses Standard Contractual Clauses (SCCs) to safeguard international data transfers.

8. Data retention

We retain personal data only for as long as necessary for the purposes described above:

  • Contact form submissions: kept for up to 24 months unless further communication requires longer retention.
  • Newsletter subscription data: retained until you unsubscribe or request deletion.
  • Analytics data: retained according to Google Analytics’ standard retention settings.

9. Your rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent at any time (for newsletter emails)

You can exercise these rights by contacting us at ben@pushpullhealth.co.uk.

10. Data security

We take appropriate measures to protect your personal data, including secure email communication practices and limiting access to authorised personnel only.

11. Children

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

13. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.